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DNA Heating & Cooling Services L.L.C

Privacy Policy

DNA Heating & Cooling Services L.L.C. (“DNA Services”) is committed to keeping all personal information collected from visitors to our website accurate, confidential, secure, and private. Our Privacy Policy has been designed to ensure those affiliated with DNA Heating & Cooling Services L.L.C. of our commitment to exceed existing privacy standards.

By using https://www.dnaservicespa.com/, you consent to the data collection and practices described in this Privacy Policy.

We encourage you to review the privacy policies of any website you visit to better understand how your information may be collected and used.

Collection of Information

This website may collect:

  • Voluntarily provided information (name, address, email, phone number, billing details, etc.) used to process purchases and deliver requested services.

  • Automatically collected information (cookies, third-party tracking technologies, server logs).

Only information knowingly provided will be collected. Non-personal demographic data (such as age, gender, or device/browser type) may be collected to improve services.

Use of Information Collected

DNA Heating & Cooling Services L.L.C. may use your information to:

  • Operate and maintain our website.

  • Provide services requested.

  • Notify you of additional products or services.

  • Conduct surveys or research about customer opinions.

We do not sell, rent, or lease customer lists to third parties.

Personal information may be disclosed only:

  • To comply with law or legal processes.

  • To protect the rights or property of DNA Heating & Cooling Services L.L.C.

  • To ensure personal safety of users or the public.

Non-Marketing Purposes

We may contact you for non-marketing purposes (security alerts, account issues, service changes, etc.). Notices may be posted on our website or through public media if needed.

Children Under Age 13

We do not knowingly collect information from children under age 13 without parental consent. If such data is discovered, it will be deleted immediately.

Unsubscribe or Opt-Out

Users may opt-out of emails or newsletters at any time by contacting Sales@dnaservicespa.com. Third-party opt-outs must be managed directly with the provider.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please read their policies before providing personal data.

Security

We use SSL encryption and industry-standard safeguards to protect personal information against unauthorized access, misuse, or disclosure.

Changes to Privacy Policy

DNA Heating & Cooling Services L.L.C. reserves the right to update this policy. Changes will be posted on our website. Continued use of the website indicates acceptance of changes.

Acceptance of Terms

By using this website, you accept the terms of this Privacy Policy. If you disagree, discontinue use of the site immediately. Continued use following updates means you accept changes.

Contact Us

For questions about this Privacy Policy, contact:

  • Email: Sales@dnaservicespa.com

  • Phone: +1-267-234-1658

  • Mailing Address:
    DNA Heating & Cooling Services L.L.C. Northeast
    Philadelphia, PA 19135

 

Fulfillment Policy

  • Services and Repairs: Provided same day or scheduled based on customer availability.

  • Installations: Equipment is ordered after quote acceptance. Customers will be contacted to confirm an installation date based on availability.

  • Quote Confirmation: Finalized dates and scope of work will be noted within the official quote provided.


Refund / Cancellation Policy

  • All sales are final. Due to our PO system, items are ordered immediately upon invoice acceptance.

  • Appointment Cancellations: Appointments may be canceled, but we ask for 4–6 hours notice before the scheduled time.

  • Questions: Contact us directly for assistance with rescheduling or adjustments.