Terms of Condition
This Agreement (“Agreement”) is made and entered into by and between the undersigned customer (“Customer”) and DNA Heating & Cooling Services LLC, a limited liability company organized and existing under the laws of Pennsylvania and New Jersey (“DNA”). By signing this Agreement, the Customer acknowledges and agrees to be bound by the terms and conditions herein set forth.
1. Acknowledgment of Financial Responsibility and Ownership of Materials
The Customer assumes full financial responsibility for all materials and labor costs associated with work performed by DNA, regardless of external circumstances. All equipment, materials, and property provided by DNA remain the sole property of DNA until full payment is rendered.
2. Scope of Services
DNA will perform services as detailed in the attached estimate (“Estimate”). Any additional services requested by the Customer outside the Estimate will require a change order with adjusted charges and mutual written approval.
3. Changes, Modifications, and Change Orders
No modifications to the services, specifications, or pricing are effective unless agreed in writing by both parties. DNA will issue a revised written estimate for any change orders before commencing additional work.
4. Schedule and Cancellations
Scheduling: DNA and the Customer will follow a mutually established service schedule. DNA may adjust the schedule if necessary.
On-Site Cancellations: If the Customer cancels or is unresponsive upon DNA’s arrival, a dispatch fee applies.
4.1 Service Request Cancellations
Cancellations must be communicated by phone and confirmed by email (sales@dnaservicespa.com).
The Customer must include full name and estimate number in the subject line.
If materials have already been ordered and cannot be returned, the Customer is responsible for payment and applicable restocking fees.
4.2 Installation Request Cancellations
Minimum 24-hour notice required before scheduled installation.
Non-returnable materials remain the Customer’s responsibility, plus restocking fees.
5. Taxes
The Customer is solely responsible for all applicable federal, state, and local taxes related to DNA’s services.
6. Payment Terms
A 30% deposit of the total cost is required for all non-financed work.
Remaining balance is due upon completion or per invoice terms.
7. Late Charges and Interest
Unpaid invoices accrue 2% monthly interest until paid in full.
Interest stops accruing after 2 years; DNA may initiate legal action to recover full balance plus taxes and remedies available under law.
8. Authorization and Property Access
The Customer authorizes DNA to enter their property for service performance, including pre-work assessments and post-completion verification. DNA provides estimated arrival windows and notifies Customers before arrival.
9. Marketing and Communications
The Customer consents to DNA’s use of property photos, videos, reviews, or descriptions for marketing purposes. The Customer also consents to receive service notifications and promotional offers by email, SMS, or other electronic means.
10. DNA’s Commitment
DNA commits to delivering all services outlined in the Estimate with professionalism and in accordance with industry standards.
11. Entire Agreement
This Agreement constitutes the entire understanding between DNA and the Customer, superseding all prior agreements or representations. Any amendments must be made in writing and signed by both parties.